Before meeting his untimely demise, William Howard Bentley was considered one of the two best box corrugators in a nation-wide chain of thirteen locations. Production numbers don’t tell the tale of a great employee though, and they didn’t account for all the intangibles William Bentley brought to the position. William proved to be a great mentor to those working the various roles on his machine, he proved adept at settled minor disputes among his fellow employees, and he was such a great team player that his immediate supervisor had not been forced to leave his office in years. He made his immediate supervisor’s job so easy that when that supervisor received a promotion for his team’s efforts, that promotion was not only partially accredited to William Bentley’s role on the team, but William was considered a shoe-in to take the man’s job.
William also had a spotless record of absenteeism, with no violations of any sort in at least a decade, and his loyalty to the company that was almost unprecedented in their location. The interview for the promotion, his manager Mr. Mick Oliveri conceded, was all but a formality.
Witnesses report that the promotion changed William Bentley. He had always had a pleasant disposition about him, they said, but that promotion put an extra bounce in his step and another song in his soul. They also added that he didn’t let the promotion go to his head. William Bentley was described as a level-headed man of consistency that didn’t let the stress of the job get to him.
“Even when he wrote me up for a poor quarter,” one of the other employees on the box corrugator, named Dale Luke, said. “He wasn’t condescending. ‘I know, firsthand, how difficult this job can be,’ is what he told me. It put me at ease that someone in the company had my back. Mr. Bentley was one of those rare types of bosses that lets you know he’s there for you, and he follows through on it. With Mr. Bentley, it wasn’t just one on one talk.”
“It was like Mr. Bentley had already proven something in life,” another employee, named Bobby Abboud mentioned. “Even when he was one of us, before his promotion, he walked around with an air of confidence about him. It wasn’t arrogance. It was confidence. I thought William must have had a million dollars or something, because he acted like he didn’t need the job, or the money. I know he did, I talked to him a lot on smoke breaks, but he had this air about him that led you believe he was just doing this work for something to do.”
William carried this level-headed, stress-free mindset into his first, one-month review as supervisor. His manager Mick Oliveri quoted William Bentley stating, in that first, one-month review that he wasn’t worried about the poor performance of all of the new employees on his machine. He stated that he had confidence in his men, and he believed in them.
“You probably should be worried, is what I told him,” Mick Oliveri informed me.
“‘Why?’ William asked. ‘You’ve said it yourself, I’ve done everything a man could possibly do with the staff you’ve given me.’ The latter statement, Mick Oliveri stated, was in regards to the minority workforce that the company had been mandated, by the federal government, to hire. This mandate, coupled with the promotion of the previous supervisor of the machine, was the primary reason William Bentley was promoted.
“We do have an out coming,” Mick Oliveri stated that he said to William. “We’ll need to document it, as thoroughly as possible, but we can get out of this. We will need you to write these kids up on every failing, where warranted of course, so that when their ninety-day probationary period ends, we can fire those that need to be fired, and we can get a different, more competent staff in here.”
After that first, one-month review, William Bentley held the meeting that changed it all. He called it the “Your ass is grass” meeting.
“Your ass is grass,” William said to open the staff meeting. “I’m not going to lie to you, the shit is rolling downhill. Our numbers on this machine were so bad last quarter that my manager Mick Oliveri’s ass is on the line, which means my ass is on the line, which means that your ass is grass. Every person sitting in this room has their ass on the line. The numbers are so bad that you’re all on official suspension, as of today, and you have ninety days to make things right.”
Most of those employees were able to turn things around, some of them didn’t. The box corrugator didn’t make it, and William Bentley and Mick Oliveri, were introduced to one of the cruel realities of life in Corporate America: It’s tough to find competent employees. Firing a whole mess of incompetent employees, does not necessarily mean that competent ones will follow.
“Damn it! Johnson” was among the number of new hires found by a team of Human Resources personnel at a hotel Job Fair. Damn it! Johnson’s actual name was Robert R. Johnson, but when a large crew of employees are hired all at once, the veteran members of the staff have a difficult time keeping track of their names, and they develop nicknames to compensate for that. Among the number of new nicknames given to these new employees, one of the more colorful ones was “Ladies’ man Swenson”. Within a month of his hiring, Randy Swenson landed a date with one of the women that most of the veterans had been pining for throughout their tenure at the company. Another new employee was named “Chipped Beef Becker”, because the man brought a bagged lunch of chipped beef sandwiches on most days. Damn it! Johnson was given his nickname, because the only time the veterans heard his name in their headphones was when William Bentley would scream at Robert R. Johnson for yet another screw up. The exclamation point was such a point of emphasis for William Bentley that the crew claimed the exclamation point was Damn it! Johnson’s middle name.
The words ‘damn it! Johnson’ occurred so often that the company temporarily suspended the act of heralding the timespan between incident reports. Prior to the hiring of the new crew, of which Robert was a key recruit, working one of the toughest machines, the company had a whiteboard listing of the number of days that had occurred since the last incident. After the hiring of that crew, they decided not to do it, until the crew could learn the operations better. Robert R. Johnson may have been considered the primary reason for this suspension, but he was not considered anything less than a quality employee before entering the box factory.
Due to the turnover at most fast food restaurants, it’s impossible to compile a complete record of Robert R. Johnson’s employment history, but he was able to secure a technical assistant position at a prestigious online company before working for the box factory. Robert R. Johnson informed his fellow employees, shortly after being hired for that position, that he felt like his whole life had led him to that moment. He, like most young people his age, was obsessed with computers. It was both his greatest attribute, and eventually his greatest albatross, for he had little to no patience for customers, and potential clients, that didn’t know the most fundamental operations of the internet. His employers considered him a dynamo at the position. Although it’s often difficult for former employers to reveal information, good or bad, on former employees, the Human Resources representative that I spoke with informed me that Robert’s numbers were such that he received a raise in seven of the eight quarters he spent with them. The company thought that their relationship with Robert Johnson was mutual, and it was for Robert, in a personal sense. In his exit interview, Robert R. Johnson informed his former employer that he began to grow restless with the idea of spending the rest of his life behind a computer.
“He came from a long line of men that worked with their hands,” a personal friend of Robert’s, named Mark Norton, reported Robert as saying. “He said that he had spent his life doing everything he could to avoid manual labor, then once he achieved it, he felt like he missed something in life. He began to long for the rigors of craftsmanship. He had this idea that he needed to work with his hands, like his dad and his grandpa had. He said he was more than willing to take a pretty decent cut in pay to do so. His wife, he said, was less than willing, but she knew how unhappy he was, and she came around to his way of thinking.”
The fact that Robert should’ve continued to avoid manual labor was evident in his first month at the plant. Robert, however, wasn’t one to give up easily. He told anyone that would ask that working with his hands was in his blood, and that his heritage was such that he would eventually overcome whatever initial obstacles he faced.
“He was stressed out by his first month,” Mark Norton. “But as long as I’ve known Robert, he’s always been the type to get it. It’s always taken him a little longer than most, but he always got it. As a person suffering from dyslexia, school wasn’t easy for him. As a little guy, sports wasn’t easy for him, but he has always been a slow learner, with a comeback mentality. I don’t think the box factory job was any different. I think he thought he would eventually get it.”
In one on ones with William Bentley, Mick Oliveri stated that Robert said all the right things to instill in Oliveri and Bentley the belief that they had made the right choice in hiring him. He asked for confidence and patience, and he informed them that they would be rewarded for that when he found a way to turn that corner.
As previously stated, William Bentley was a confident and patient supervisor, and he instilled in Robert R. Johnson all the beliefs he had in himself. Some, including Mick Oliveri, stated that it was inspiring to watch Bentley take Robert under his wing, and that Bentley saw a lot of himself in Robert, and that he regarded Robert as an apprentice of sorts.
“‘Tomorrow is another day’,” Jimmy Rogers said he overheard William Bentley telling Robert Johnson, “‘And all that shit!’ He said it just like that Jimmy added. He said, ‘Tomorrow’s another day,’ like that line in the Annie song, and he ended it with ‘And all that shit!’ It was hysterical. Damn it! laughed. We all did. William even smiled a little after he said it, but he gave Damn it! a look that said he meant it. That was in the beginning, though, before all the shit began rolling down on Bentley.”
“Bentley started to get all stressed out,” Jimmy continued. “Like none of us had ever seen him before. He said Damn it! Johnson, somewhat, in the beginning. I mean, Damn it! wasn’t getting it, and Bentley was starting to get frustrated, but he stopped using the nickname when he learned that it had turned into an ongoing joke. It just got to be so much for the otherwise unflappable man, too much for one man to handle. For William I mean. Damn it! Johnson became the name everyone in the plant called … It’s Robert right? Yeah, Robert Johnson.”
“Bentley lost the bounce in his step, in those weeks,” Jimmy added, as a third-party witness to the events that led to William Bentley’s demise. “And no one thought he had a song in his soul anymore. He began standing by Robert R. Johnson, micromanaging the Robert’s every move in a way that made William Bentley sick. He never wanted to be that type of manager, but he had to be.”
“Hey, the job of box corrugator is not for the weak,” an Adam Williams said, in defense of William Bentley’s micromanaging. “The training for the job is far too short and intense. We’ve all said that, long before Damn it! was hired. Then, the trainee steps on the floor, and he’s introduced to a level of pressure, from all the corners. We’ve all said that maybe one in ten can handle that kind of pressure. Maybe. Then you have the level of pressure that comes from above and below on the supervisor.
“What kind of pressure does he face?” Adam asked in response to me prodding him for more details. “The supervisor? I’d say maybe one in one hundred can handle that. Look, you got management coming down on your ass every day, as a “supe”, and then you’re having to deal with those employees that aren’t getting performance-based bonuses, based on the fact that one employee –that you haven’t fired yet– isn’t cutting it. The employees badger their supe, I’ve seen it. They say, ‘I’m doing great, why can’t I get my bonus?
“It was all headed to a big blowout,” Adam continued. “You had to be there, and you had to know Damn it! to know that his relationship with the company was not going to end quietly.”
After everything that happened, Adam said he wouldn’t comment on the characteristics of Robert Johnson, but I got the distinct feeling that Adam thought that Robert R. Johnson was not equipped to deal with the pressure, and the character defining failure he experienced during his tenure at the plant.
As the month drew to a close, and Robert R. Johnson was showing few signs of improvement, the clash between he and William Bentley became personal for Robert.
“‘I don’t know what’s going to happen,’” the primary witness –that asked to remain nameless in this report– reported Robert as saying in the days preceding the final blowout. “‘But something’s going down. I can’t take that man riding my ass the way he is.’ Why don’t you just quit then, is what I literally said at that moment,” this witness stated that he responded. “He looked at me like I had something growing out of my head. I don’t know if Damn it! felt like matters had gone too far to just quit, or if quitting just wasn’t a part of his vocabulary, but he ended that conversation there.”
“‘Damn it! Johnson!’ William said approaching the machine that Robert had just jammed, again,” the primary witness continued. “At this point in his tenure, Robert Johnson was so used to jamming the machine that he almost always had a thumb on the stop button.
“The pressure for William Bentley to do something came from on high, of course,” the primary witness said. “But it also came from those working on the machine. All shutdowns are documented, of course, so other operators on the machine are not affected in a disciplinary manner for one man’s mistakes, but those same operators do lose production credits and bonuses if one of the operators isn’t pulling his weight. So, Mr. Bentley was getting it from both sides.
“I was there, working right alongside Damn it! the whole time,” said the primary witness. “I don’t know what these other people are telling you, but he was close to getting it. It’s a tough job, and he was putting some numbers together. He had good days and bad days. If all he had were bad days, I doubt Bentley would’ve kept him on. Robert did show promise, and we were all excited by it. If he could’ve strung enough of those days together, he could’ve shown a good month, which would’ve relieved Bentley of the stress and pressure from on high. Damn it! just wasn’t consistent enough for solid production numbers though. He just … the guy was a daydreamer. He’d have the machine working perfectly, then he’d just go off into la-la land. Some of those moments were crucial, and I mean crucial. I mean, Mr. Bentley’s tirades were not unwarranted, but this whole idea that Damn it! was a total screw up the whole time, is just people remembering the screw ups and the idea that we would not get a bonus for the quarter. People were pissed, I was pissed, but to say it was all one man’s fault. I mean, I saw a lot of people that could’ve done a lot of stuff to help Damn it! I saw them just sit around and get pissed at him. It’s a team operation, here at our company, and I didn’t see a whole lot of teamwork going on that whole month.
“Yeah, I saw the whole thing go down,” this primary witness said. “Damn it! went to la-la land, and caused a slight jam. It wasn’t even close to some of the more major jams he caused. He could’ve stopped it had he reacted quickly. He, we, could’ve fixed that minor jam, but he wasn’t there. Mr. Bentley was. He was sprinting down the production line, and Robert saw him coming. He snapped out of his daydream, and we all had Mr. Bentley’s “Damn it! Johnsons” ringing in our headset. The minor jam became a major jam, and Bentley was running down the aisle to prevent Damn it! from ruining the whole line.
“Right here,” the primary witness continued, “I want it noted that the April second incident was an accident. I don’t know what other people are telling you, but I was there, and I know it was nothing more than a regrettable accident. You know how people get with eye-witness testimonies, at the scene of a crime, and all that. They say some things that aren’t true. They remember things differently. I was there, and my memory is clear as a bell. Could Damn it! have prevented what happened, perhaps. I’m not saying he was entirely to blame. An accident is an accident, but I have to imagine that Damn it! has had some sleepless nights thinking about all that he could’ve done right here to prevent what happened. Damn it! was frustrated, and his frustrations over the number of machine stops he had per quarter, and his overall inability to perform on a consistent basis were directed squarely at Mr. Bentley.
“So, when Mr. Bentley came running down the aisle at top speed,” the primary witness said. “I have to imagine that Damn it! thought his job was on the line, and he pulled a “fudge it” moment, and instead of hitting the stop button, he let the line go, and the jam began building, and something had to give. In this case, as you know, a belt snapped and swung out, just as the sprinting screaming William Bentley tripped over nothing, and that cable took his head off. It was an awful moment of perfect timing.
“I feel for Bentley’s family, his kid, all that, but I may feel worse for Robert Johnson. He has to live with this moment for the rest of his life, but it was an accident. Make sure you make note of my characterization in your report.”
Everything I’ve written thus far is true, or as true as the witnesses of the event believed it to be. Everything I’ve written thus far is what I submitted as a field investigator for an insurance company. The insurance company was, of course, the insurance company for the box factory. The insurance company’s report was more bullet point oriented, and I have edited it with more detail for this story. In the details of this story, I have also added the speculation and interpretation of the employees of the box factory. I have been a field investigator for over ten years, and I know that my company does not invite most speculation and interpretation from those that witnessed the event and all that preceded it. The story, as all stories of this nature go, involved superfluous details that wouldn’t have mattered in an official report, and some of their testimonies were derived second-hand from those I questioned. Again, not pertinent in an official report, but information that could be deemed important to a reader.
As an insurance investigator for over a decade, I’ve covered hundreds of thousands of workplace accidents, and I’ve covered my share of unfortunate deaths that resulted from those incidents. The number of deaths I’ve covered, is probably far less than one would imagine, but every death is at the very least memorable, if not unforgettable. Especially when, as in the case of Mr. William Bentley, there are children affected. This incident left one pre-teen boy fatherless, and it also left a widow. I never met this widow, or the boy, but everyone I talked to had nothing sorrow in their heart for the incident that occurred, and just about every witness I spoke with wanted me to offer them condolences, and they added that the Bentley’s would be in their prayers going forward.
Whenever there is a death involved, or a memorable incident that left an affected soul maimed for life, I often do follow up. These follow ups, as in the case of William Bentley, are not of an official capacity. They are borne of a personal, selfish need to find out what happened.
When people ask me about this need to know the whole story, they assume that the need is borne of a perverse curiosity. The insurance company that I work for, wants to know the bullet points of the incident. I know that, the witnesses know that, and all of the other players involved know that, so most normally avoid offering me superfluous details. As long as I’ve been doing this, incidents such as this one stick with me, and they trouble me. One particular incident that occurred about seven years ago in a railyard, has caused me sleepless nights and some attention deficit disorders. This occurred early on in my career, before I learned that if I didn’t fill in the blanks of what happened, the details of the story would plague me for weeks, sometimes years. Knowing the whole story allows me to sleep at night, no matter how harrowing the details, allows me to close cases in a way that allows me to continue working for the insurance company.
Therefore, with one day left on my expense paid trip to the city where the incident took place, I decided to take a trip down to the bar that sat just outside the box factory, the undeclared, unofficial home away from home for all of the employees of the box factory.
I was impressed that the employees almost immediately tabbed me as the insurance investigator, and that I was not to be spoken to. They asked me to consider all parties involved, including Robert Johnson and his family.
“Imagine the kind of life he has to live from this point forward,” one of the patrons said with anger. Her anger was directed at me for asking her questions. She was in my face, her teeth were showing, and she was pointing in my face. “He has to deal with whatever role he played in the incident for the rest of his life. I’m not assigning blame, or speaking ill of Robert Johnson, but I wouldn’t want to live with what he has to have on his mind now.”
I assured her that I was not in the bar in any official capacity, and that my report had been signed, sealed, and delivered.
“Even still,” she said. “You’ve got perverse curiosity about you. Imagine how that young boy, Mr. Bentley’s boy, has to feel now. Imagine everything that kid will have to go through without a father. Kid’s going to have a rough life.”
This was the general consensus of the bar, and they informed all subsequent patrons of my position in life, and my “perverse curiosity”. They all agreed that there would be no talk of Bentley, Damn it! Johnson, or the incident while I was in the confines of the bar.
I had almost given up, when the second shift began filtering into the bar. As the beer began to flow, and I involved myself in various other, mundane conversations, such as who was better Ty Cobb or Babe Ruth, the room began to warm to me, and details began spilling out.
“The primary witness was here just last night,” one of the females at the bar said. (It should be noted that this person, referred to as the primary witness in this story, asked me to leave his name out of any unofficial reports, and I agreed to that, so this is the reason that the primary witness is listed as such in this, the unofficial recounting of this story.)
I walked down to the end of the bar and sat with this woman to hear the rest of the story. She was perfectly willing to tell me everything that primary witness detailed for the patrons of the bar the night before, as long as I agreed to buy her drinks for the rest of the night. This would prove to be an expensive agreement, but as I wrote earlier I considered it worth it to know the whole story.
“He had to get himself all good and plastered before he could talk about it,” she continued. “He was pretty shaken by the tragedy. The questions started as soon as he entered, but he said he didn’t want to talk about it. Seven or eight beers, all bought by the bar and other patrons I might add, opened him up a little.
“He was/is a very gracious man,” this female said of the primary witness. “He said, ‘Before I begin, I want everyone to take a knee and pray for William Bentley, William’s wife, and son.’ We didn’t take an actual knee, but the bar was so quiet you could hear a flea fart.” The female also added that, “William Bentley had been an employee for the company, for as long as any of us could remember, but he was a family man. He was one of the few that didn’t skip out to the bar after work, and he wasn’t the type to play softball, or anything like that. So, we didn’t know him all that well, but we saw the kid, and the wife at company functions and such. We also saw him in the lunchroom, and he wasn’t a hermit, but he pretty much kept to himself, so when the primary witness asked us to remember William Bentley, and William Bentley’s family, we were all respectful and silent.
“The particulars of the incident beat the primary witness to the bar,” she said. “So, we told him he didn’t have to go through all the gruesome details again. So, he starts out with, ‘I was standing right next to Damn it! Johnson when the incident went down. I was running, sprinting, to the stop button, because the machine was building up in such a way that I knew an incident would occur if I didn’t hit it. I was running so hard, and I was so focused on that button, that I missed the actual incident. I was, however, too far away to hit it in time.
“‘If I had been three to four steps closer,’ the primary witness said. ‘I could’ve prevented it. Think about that for just a second. A blip of time. A couple steps here or there, and we’re not talking about this here today. It goes to show you that life and death are all about timing.
“‘Mr. Bentley’s head was sitting about right there,’ the primary witness said pointing to a spot on the floor about four tables away from his feet. ‘It landed in such a way that it was facing Damn it! and me, looking right up at us. Of all the things that haunt me about what happened today, all the aspects about timing, and how close I was, and all the faces of the people around us that tried to come to grips with the enormity of what just happened, and the silence that followed that made this seem like just another day, that will be the hardest thing to shake. I may never be able to completely recover from what I saw today,’” the female recounted the primary witness saying. “He downed a shot of whiskey, and backed away from the bar to lower his head beneath it. Right before he did that, I could tell that he (the primary witness) was becoming overwhelmed. I patted him on the back, and we all encouraged him with words of support. When he recovered, he said, ‘As God as my witness William Bentley looked at Damn it! with disappointment. I couldn’t believe he made an expression. I’m not a biology expert, or anything like that, but I didn’t think he’d be capable of expression.
“‘His eyes moved too,’ the primary witness informed the patrons that night, after taking two more shots of whiskey. ‘He looked from me to Damn it! That may be one of the images I remember when they pull the plug on me.
“‘If you know anything about decapitations,’ the primary witness continued, ‘You’d know that the French believed that a head survives a full five seconds beyond decapitations. I don’t know if it was the French that came up with this theory, or if I heard it in conjunction with the stories of the decapitations, and the French Revolution, and the stories of the guillotine, but it is a theory that I now believe after what I saw today.’ The primary witness then stopped the story and counted to five in Mississippis,” according to the woman relaying this story to me. “‘That’s a pretty significant chunk of time to remain alive and gather your surroundings, and react to what just happened, and I saw it. I saw life in Bentley’s eyes for a good amount of time. It may not have been a full five seconds, but I also saw him say something.
“‘This, I agree may be the hardest part to buy,’ the primary witness conceded to the silent throng around him. ‘I’m not sure if I believe it myself. It’s been a blur since it happened. I’ve given five different testimonies to five different people filing reports, and I left this little piece of information off of all of them. Some could that it’s not pertinent information in an official report, and it could be that I don’t want anyone to say that I’m as crazed as a fruit bat, but I swear that I saw that I saw that face, the face on the head of William Bentley make facial expressions, and look from me to Damn it!, and then, and this is the part that unsettles me most. I don’t know if it’s so unusual that my mind can’t come to grips with it, or if it’s so usual, so common, that my mind cannot has a tough time grasping it as something that happened, but I saw it, the head, William Bentley speak.
“‘I thought of asking Robert if he saw what I just saw, and I wish I would have, just to have someone verify what I saw,’ the primary witness was reported to have said. ‘You know how you turn to someone, after seeing something so incredible that you can’t believe it. You say something like, ‘You saw that right?’ but that’s something you say to someone when you see a wild deer in your backyard. You don’t say that to a man that just played a role, however accidentally, in another man’s death. Seeing what I saw is going to be tough for me to deal with, when I wake up tomorrow, and I’m no longer numb to it, or as drunk as I feel right now, but that’s nothing compared to what Damn it! will have to deal with. If he doesn’t speak to a therapist, I’m probably going to suggest that he does, just to talk about it, but if he finds a way to get through it, I’m going to give him a call just to have him corroborate what I think I saw.’
“‘My second thought,’ the primary witness said. ‘And here you’re going to have to give me some points for being shaken, but my second thought was to gather the head and put it on ice. Like I did when Phil Samuelson had his fingers cut off, and I raced it to the hospital, and they sewed the fingers back on. It was irrational, I know, and I didn’t take two steps to do it, but that was my second thought.’
“‘It was the worst moment of my life so far,’ the primary witness said, and he appeared to be done telling the story. I waited,” the female at the bar told me. I didn’t want to ask the question, because I didn’t want to be one of those types, but I think everyone in the bar had the same question in their heads, and I was the only one with the courage to ask. ‘What did he say?’ was the question I asked.”
“He said, ‘What? Who?’ and he asked that, as if he genuinely didn’t know what I was asking, so I said, ‘The head, William Bentley?’ He (the primary witness) was still confused. ‘You said that the head of William Bentley speak. What did he say?’”
“‘Oh,’ the primary witness said. He was really drunk by this point, and he was having trouble standing, so one of the patrons of the bar, gave up his seat to the primary witness, so that he could continue. ‘I am not a lip reader, and I would have to talk to Damn it! to veryify what I think I saw, and I think if he had had more time, ‘I’m sure Bentley would’ve left some profound thoughts as his last words, or some direction for the caretaking of his son, or the love he had for his wife, but he only had five seconds, as I just recounted for you. He only had enough time to gather his surroundings, realize what had just happened, and react to it. I don’t know if Damn it!, Robert Johnson would differ from me on this point, but I swear to God I saw Bentley’s lips move. There were no audible words to hear, as Bentley’s vocal chords were cut, and I was not expecting Bentley to say anything, so if Robert Johnson ever suggests that I saw what I wanted to see that would be just false, but I swore that Bentley looked right into Robert’s eyes with disappointment and said, ‘Damn it! Johnson’ one last time. He then closed his eyes to expound on that disappointment, and when he opened them, a second later, those eyes went lifeless.’”