When the first self-checkout aisle was rolled out, circa 2001, I thought that Big Business had finally invested in technology for someone like me. I thought I was being rescued from the inane conversations that seemingly lonely checkers feel compelled to engage customers in in the full-service aisles. I thought price checks might finally become a thing of the past, in my life, with the advent of self-checkout. I thought I was being rescued from ever having to endure the spectacle of a customer waiting to pull out their checkbook until all the items have been scanned and the total has been given. There are no checks allowed in self-checkout after all. I thought self-checkout was a dream, for do-it-yourselfers around the nation, a dream come true. I thought we would all be granted more time to do other important things in our lives.
As with any dream, that eventually becomes a reality, I feared self-checkout would be a temporary experiment that everyone would have to do their part in if we ever hoped for it to survive. I knew this experiment was conducted for business, and as with any experiments in business there would have to be a learning curve in the beginning. Eventually, I thought, lines in the sand would have to be drawn if the gods that manned the security cameras were going allow us this privilege long-term.
At some point, I thought, we consumers would have to engage in a melding of the minds that defined those that were prepared for the requirements of self-checkout and those that weren’t. I never thought we would reach an age, in the self-checkout era, where a Darwinian divide would have to be laid out. I just thought that those that were perpetually unprepared would eventually weed themselves out.
You can call me a fool if you want on this note, but I thought that this dream-like opportunity would eventually weave its way through our society in just such a manner that the unprepared would begin to decide that self-checkout just wasn’t for them, that it made them too nervous, or that they couldn’t handle the rigors of all that scanning and swiping. I thought some would eventually decide, through trial and error, that they were just more comfortable with full-service, and that they would never attempt to cross aisles after repeated, embarrassing failings. I thought a certain point of harmony could eventually be achieved where the prepared would say to the unprepared, “I have no problem with you brother. I don’t think any less of you, full-service consumers, as long as you learn your aisle, and they stay there.” Unfortunately, as we’ve all discovered over time, the self-checkout aisle didn’t cut dividing lines, it only exacerbated the notion that most people live with delusions and illusions of who they are.
I probably wasn’t as prepared as I believe I was back in 2001, when I first began scanning my own items, feeding machines my money, and bagging my owned groceries. I probably made some mistakes that would greatly embarrass me if anyone had tape on it. I wanted to be one of the prepared, though, I wanted to perform self-checkouts for the rest of my life, and I thought I would only be allowed this privilege through merit. I never thought I could do it once or twice and be given a special designation. I knew I would have to prove that I was a prepared one every time out.
And if you’ve ever had a hard-nosed teacher in grade school, that granted you a special privilege, you learned this principle too. You learned that if you didn’t constantly prove yourself worthy of that privilege she granted you, on a constant basis, that hard-nosed teacher took that privilege away from you. If you had that hard-nosed teacher, you learned that excuses played no part in her world of privileges. Act right, and you get them, screw up, and they’re taken away from you. That’s what I though this whole world of self-checkout would eventually become.
I thought that the prepared world would eventually acknowledge that there are some products that don’t have Universal Product Codes (UPC) symbols. I didn’t think this message would have to be sent out twelve years in, especially when we’ve all been in full-service aisles where checkers have to look up UPC numbers on those pieces of fruit, or candy, that don’t have UPC stickers on them. We’ve all seen this, and in the universally prepared world, we prepared for that eventuality before we reached the self-checkout aisle.
Others don’t seem to care about the special privilege self-checkout offers us. They don’t think about the freedom performing our own checkouts offer us, or the time it frees up for us. It’s just another aisle to them. They do little-to-nothing to uphold the standard required to sustain this freedom. They just buy a couple of watermelons and stare at them with confusion, with a loaded UPC gun in their hands. At that point in their transaction, I want to run in and block them from all security cameras. I don’t want the gods manning the security cameras to see this. I don’t want them to know that there are still people, twelve years after its nationwide rollout, that haven’t prepared for the self-checkout aisle.
They twist the watermelons over and over, they turn to their tech-savvy teens, and then they ask the self-checkout checker for help. They have no fear that this could be documented, and that the self-checkout could go the way of extinct animals that weren’t properly equipped to sustain themselves. “You’re ruining this for everyone!” I want to scream. The checker, in charge of the self-checkout aisle slides over, and she punches in the code that these watermelon buyers should’ve noted, on the watermelon bin, the moment they realized there was no UPC sticker on them.
These particular customers aren’t satisfied with the checker’s services. They’re even more confused when she finishes punching in the code. “I thought they were two for one?” they say.
“They’re only two for one, if you …” the checker went on to detail the specifics of the deal, and the customers only grew more confused. The two parties argued a little. I didn’t know the specifics of the deal, and I didn’t care what they were, but I wasn’t purchasing watermelons. If I were, I would’ve known every detail of deal, because I am always prepared. I belonged in this aisle.
The customers then ask this checker to take one of the watermelons off. We’re stretching into the five minute category, at this point, much too long for a self-checkout transaction. ‘They’re watching,’ I want to tell these customers, ‘And they’re taking note of all of your confusion. Do you have any idea what you’re doing? Do you even care that you don’t belong in this glorious aisle? You need more help lady, you need full-service, and if you ever paid attention to your characteristics, you’d know this.’
Other self-checkout aisles, others that I abandoned based on the fact that they were loaded with fat, doughy customers, are proceeding through their checkouts with speedy glee. I entered this aisle based on the fact that this family was Asian, and you can call me racist, or racial, but I thought they would have enough intelligence to figure this whole thing out. In my experiences with the Asian people, I have found them to be either intelligent enough, or so embarrassed at their lack of knowledge in one particular area that they sheepishly accepted whatever they were told to avoid causing a scene, or an unnecessary delay to those waiting for them. I have found them to be extreme conscientious, in other words, to a point that usually matched mine. These Asians did not match my expectations, and they didn’t appear to care one way or another that they were causing me a delay.
In lieu of this unprepared family’s actions, I lined up all of my UPC symbols, so I could scan in a flurry. I also took out all the cards that would be necessary to complete the transaction. Now you could say that I was slightly unprepared prior to the example set before me, but I knew where all the UPC symbols were before I lined them up, and I knew exactly where all of my cards were. By performing these few actions, I was not only prepared, I was extra-prepared. I would be cutting a thirty-second transaction down to twenty with my extra-preparedness. I considered this a service to those behind me. I considered this doing my part to sustain the legacy of freedom created by the self-checkout gods. I wanted to show all of those around me, and the gods manning the security cameras, that this whole idea of absolute freedom being afforded to the consumer was not only warranted but necessary in a society of impatient people.
‘We’re almost through,’ I thought when the Asians finally began swiping their credit card. I thought about how much of my life I had already lost watching them struggle through the self-checkout process. I also thought about how, if these people had allowed me to cut, based on the comparatively few items I was purchasing, I would already be home, immersed in a conversation with my wife. I was soothed by the fact that they were swiping their card, though, and that this would be all ending soon, until they began having trouble with the swiping process.
As a non-confrontational individual, I decided to communicate my fatigue for their inability to swipe, through body language. I slumped back and began texting, and I sighed. It wasn’t a huge, look at me sigh, but it was audible. When that didn’t work, I began stretching my head up over the aisles to look at other self-checkout aisles, and how much fun they were all having over there. I never intended to go to another aisle, it was too late at that point, but I thought if nothing else comes of this, at least I can inform these unprepared people that they should never go through the self-checkout aisle again. They were just too unprepared for the self-checkout requirements, and if they only learn one thing from this whole experience, perhaps future generations of consumers can be spared from ever having to go through this kind of trauma again.
After the fourth swipe, the Asians cast an obligatory look at the back of their card. After the fifth swipe, they cast the obligatory look to the staff member in charge of helping out self-checkout customers. This staff member slid over again and achieved an approved status on her first swipe, and the customer granted the checker the obligatory excuse for why she couldn’t do it herself. I thought of Larry David.
Larry David is not a good swiper, and he acknowledges this, and Larry David is a relatively intelligent being, and even he can’t explain why he’s not good at swiping:
If you told me twenty years ago that I wouldn’t be a good swiper,” Larry David said, “I never would’ve believed you.”
‘Being a bad swiper is not a sign of a lack of intelligence,’ I repeat in my head over and over, until I begin to believe it. ‘You’ve had some problems swiping in the past, and you’re a reasonably intelligent being. You know this, the gods have to know this, and they have to be making some allowances for these Asians in their notes.’
I am through my self-checkout transaction in under thirty seconds. The people behind me love this, the gods behind the security cameras see this, and I almost sprint with my shopping cart to get right behind the Asians as we exit the supermarket, to show them that a self-checkout transaction can be performed this fluidly by someone that is prepared. I want them to know that in the future, if they’re as unprepared as they were today, they should probably just go through the full-service aisles to engage in witty banter with a checker. I want them to recognize which aisle of humanity they belong on, so they won’t ever venture into our glorious, self-checkout line again. I want to tell them that it’s fine that they’re not prepared, and that I think nothing less of them, as long as they acknowledge the facts about who they are, and they don’t venture into our world ever again. This freedom should not be afforded to all, I will tell them, and we will both laugh when they say, “Those aisles just make me nervous.” That laughter will be fueled by both parties acknowledging that we’re just different people, neither of us superior to the other, just different, and if we could just learn to stay in our separate aisles, the world would be a much better place to live in.