Our washing machine stopped spinning. It would reach the spin cycle and just stop, until the spin cycle ended. I went to the phone for answers. I pictured YouTube videos that would instruct me to tear the machine apart to get to a belt that needed replacing. I pictured an afternoon of frustration and uselessness, as I attempted to fix something above my pay grade.
The first internet page I pulled up, informed me that my first step was to perform what it called a “Master Reset”. It sounded complicated. I read the definition of the Master Reset. It said, “To perform a Master Reset, carefully unplug the washing machine from the power outlet and leave it unplugged for one minute. After one minute is up, plug the washer cord back into the wall. Next, open and close the door of the washing machine 6 times within 12 seconds to send a “reset” signal to all the components.” I read through those steps a couple of times. It seemed too simple, and I knew that a remedy this simple would not work for someone like me. My cynicism leads me to believe that corporations build these things to keep people like me from fixing them, and to keep the whole industry that surrounds washing machines, and repairmen afloat. I also thought this sounded like one of those “home remedies” that people spread via word of mouth, but no one uses, because they don’t work for “me”, and such solutions only leave those of us that are not able to fix anything with this inept feeling for being one of the few for which miracle cures don’t work.
In my mind, I was already at Sear’s writing the check for a new washing machine, but I considered the idea of trying this step-by-step process on a ‘what the heck’ basis. I thought this option might have a better chance of working than stabbing myself in the eye would, so I tried it and it … it worked. It worked so well that we did it twice just to convince ourselves that it actually worked.
I went back to the website that said, “This is a common fix that many appliance repair mechanics use – it works on about 50% of all washing machines.” This led me to wonder how many times has an appliance repairman has removed the back panel on a washing machine while we were in the room? How many of them fiddled with the machine, until we left that room? How many of them then executed the steps of this master reset and called us back to show us their prowess, and a bill of $130 for parts and labor?
“You just needed a new flux capacitor, and I happened to have one on me,” they said to our amazement.
How many of us were so relieved that our old washing machine now works, and that we do not have to pay $300 for a new one, that we didn’t question it. How many hundreds of thousands of dollars have passed from desperate customers to appliance repair mechanic over the years and decades in which this master reset option has been available to us? How many new washing machines have desperate customers purchased to replace a washing machine that most people, salesmen or not, will tell you are cheaper to replace than fix? How many of those same washing machines just needed a master reset? This led me to two conclusions, I could either become an appliance repairman that specializes in fixing washing machines, and fix 50% of them, or I could spread the word and hopefully prevent others from being duped by repairmen and salespeople that tell their customers it is in their best interests, over the long haul, just buy a new one.