Willie and Kenneth


“I have a death voice,” Kenneth Greene informed us after interrupting a conversation I was having with my fellow employees on lunch break. Kenneth Greene was the manager of this restaurant, and the only time he interrupted our conversations in the breakroom was to inform us that the restaurant was so busy that we would have to cut our breaks short to help the staff out. When he first entered our break room we thought that’s what he was doing, but he looked so insecure about it.

Kenneth Greene operated from a baseline of insecurity. Kenneth didn’t think the staff took him seriously enough in the first few months of his tenure as our manager, so he grew a Fu Manchu. Kenneth’s Fu Manchu did not have handlebars, a la Salvador Dali, it was more late 60’s Joe Namath. Kenneth would never admit that he grew a Fu Manchu for the sole purpose of generating respect from his peers, but when that Fu Manchu grew to fruition, the psychological effect was all but emanating around his head. Kenneth Greene went from a greasy, overweight ginger with a mullet to a greasy, overweight ginger with a mullet and a Fu Manchu.

The psychological influence of the Fu Manchu became apparent when he progressed from a manager that asked his employees if they wouldn’t mind cutting their breaks short for business needs to a manager that instructed us to do so. Thus, when the new Kenneth Greene stepped into our breakroom, it appeared that the Fu Manchu might have lost its psychological influence. After a moment of hesitation, in which it appeared that Kenneth had something to say, he left without saying a word. When he returned, after apparently recognizing how vital this moment was to the new Kenneth Greene, he stared at me with renewed conviction.

“What’s up?” I asked.

“I have a death voice,” Kenneth Greene he repeated.

“What’s a death voice?” I asked.

“I front a death metal band,” Kenneth said. “In my off time.”

Kenneth Greene’s goal, I can only assume, was to display a talent that matched the subjects of the discussion he interrupted. In that discussion, a friend and I spoke about the various artistic talents of those on the staff, and Kenneth Greene wanted us to know that he had a talent equivalent to those that we were discussing. He wanted us to know that he was much more than a manager of a low-rent restaurant chain that would go out of business within a year, and he wanted us to know that this death voice was his gift and artistic calling.

‘Beauty is in the eye of the beholder,’ is an expression that dates back, in various forms, to the Ancient Greeks. The reason such a notion exists, as Benjamin Franklin’s version of the expression states, is that at the core of one’s definition of beauty is an opinion.

I would never consider myself an arbiter of art, in other words, but I thought Kenneth Greene would have a tough road ahead of him if he hoped to convince those of us sitting in a restaurant break room that we should consider a skilled death voice for our conversation of artistic talents. I was, as I always am, eager to have another prove me wrong.

I didn’t know what to do with this information, however, so I assumed that he wanted to show us. After several attempts to goad him into it, Kenneth decided against performing his death voice for us. I think he saw something in our faces that suggested that the moment after one lets loose a death voice in the middle of a restaurant breakroom, they become the person that let a death voice loose in the middle of a restaurant breakroom. When he invited us to hear it, in person, at one of his shows, I could tell he knew we wouldn’t attend, but he needed to say something to get out of the uncomfortable situation he created.

***

I thought Willie Bantner was a real character when I met him. Willie and I found that our backgrounds were similar, and I thought this was odd considering that our outlooks were so dissimilar. Willie’s worldview was foreign to my own, yet there was something about him I couldn’t quite put my finger on. This sense of familiarity became so hard to deny that it stirred feelings of déjà vu, until Willie revealed to me the actual character he was playing in life.

My initial inclination was the once one meets a significant number of odd characters in life they begin some overlap. There are only so many odd characters out there, in other words, and I thought Willie reminded me of one of them.

These odd, weird sensibilities were the reason I was so fascinated with Willie Bantner. It was the reason I would go to him with very specific scenarios. I wanted to learn what he thought, why he thought what he did, and how someone can arrive at such a notion. The funny, thought-provoking things he said were the reasons that we became friends. This friendship lasted for over ten years. Over the course of those ten years, I grew so familiar with Willie that his peculiarities were not so peculiar, but there was still that nagging sense of familiarity about him that plagued me.

When we began one of those lists that seem indigenous to the male gender, this one of the best television shows ever, we mentioned the usual shows that we considered the best of their day. When we entered into the list of what we thought should be on a list of honorable mentions, the list was lengthy. I mentioned the show Family Ties. Willie agreed that show should be on the list of honorable mentions. I added, “If nothing else, the show gave us Michael J. Fox, and the character Alex P. Keaton, and I think Alex P. Keaton was one of the best TV characters ever written.”

“I modeled my life after him,” he said. After some confusion, Willie clarified that he did not model his life after Michael J. Fox. He modeled his life after Alex P. Keaton.

Over the years, I’ve learned that one of the reasons young men swear so often is that they lack confidence. They don’t know how to articulate an opinion in a manner that will impress their peers. They are also unable, at this point in their lives, to provide detailed analysis of the subject of their opinion, so they choose to coat those opinions in superlatives that they hope will provide cover for any unformed intellect. If one person says that Marlon Brando was the best actor of all time, another may agree with that person. Rather than enter into a detailed discussion of that sense of spontaneity Brando brought to his roles, or the fleshed out nuances he brought to method acting that influenced a generation of actors, they say, “I’ve built a personal shrine to him in my bedroom.” When one person says that a movie was the scariest movie they’ve ever watched, another might say, “That movie was so scary that I didn’t sleep right for weeks.” In most cases, there were no shrines built or hours of sleep lost, but in the absence of detailed analysis, a young man thinks he has to say something over the top to pound the point home. I thought this was all Willie when he said he modeled his life after Alex P. Keaton. The more I chewed on it, however, the more I began to see a truth mixed into that admission.

I would watch him, going forward, with that admission in mind. The idea that the man modeled his reactions, his physical gestures, and his life after a situation comedy character became obvious once I had a conclusion for my search for that nagging sense of familiarity. Once I saw that elusive sense of deja vu for what it was, I couldn’t believe I didn’t see it earlier. 

I was also disappointed that my initial assessment of Willie Bantner proved so prescient. I thought he was a character, and he was, but not in the general sense that I intended. I was disappointed to learn that individual experiences did not inform Willie Bantner’s personality as much as I thought, unless one considers tuning into NBC’s early to mid 80’s, Thursday night lineup at 7:30 central to be an individual experience.

Willie Bantner made me think, he made me laugh, and I thought he earned it all with ingenious, individualistic takes. After his admission, I began to wonder how many of those comments were off the cuff, and how many of them he lifted from Family Ties’ scripts. The unique personality that I wanted to explore became, to me, a carefully manufactured character created by some screenwriters in a boardroom on Melrose Avenue. The odd sense of familiarity plagued me as I wrote, but I can’t remember putting much effort into trying to pinpoint the core of Willie Bantner’s character. If I had, I probably would’ve over-estimated what influenced his core personality, but that’s what young men do. Even if I was able to temper my search to more reasonable concepts, I don’t think I would’ve considered something as banal as watching too much TV to be the sole influence for what I considered such a fascinating personality, until he admitted it.

Now, I have no illusions that I’ve scrubbed the influence of TV characters from my personality. I imagine I still have some remnants of the Fonz in my cavalcade of reactions, and I’m sure that Jack Tripper is in there somewhere. I also know that an ardent fan of David Letterman could spot his influence somewhere in how I react to the people, places and things that surround me, but I think it’s almost impossible to develop a personality without some degree of influence from the shows we watched every week for years. To model one’s entire life on one fictional, television character, however, speaks of a level of insecurity I think the American Psychiatric Association should consider in their next edition of the Diagnostic and Statistical Manual of Mental Disorders.

The Master Reset on Washing Machines


Our washing machine stopped spinning. It would reach the spin cycle and just stop, until the spin cycle ended. I went to the phone for answers. I thought the YouTube videos on the subject would instruct me on the “simple task” of tearing the machine down to the bolts and building it back up again. I also thought they might instruct me to “simply” remove a belt that is almost impossible for someone like me to remove. I pictured an afternoon of frustration and feelings of uselessness, as I attempted to fix something way above my pay grade.
The first internet page I pulled up instructed me to perform what they called a Master Reset as the first step. A master reset? 
It sounded complicated. I read the instructions of the Master Reset: “To perform a Master Reset, carefully unplug the washing machine from the power outlet and leave it unplugged for one minute. After one minute is up, plug the washer cord back into the wall. Next, open and close the door of the washing machine 6 times within 12 seconds to send a “reset” signal to all the components.” I read through the steps a couple of times. It seemed too simple, and I knew that a remedy this simple would not work for someone like me. My cynicism led me to believe that corporations build machines like these to keep people like me from fixing them, and to keep the whole industry that surrounds washing machines, and repairmen afloat. I also thought this sounded like one of those “home remedies” that people spread via word of mouth, but no one uses, because they don’t work for “me”, and such solutions only leave those of us who are not able to fix anything with this inept feeling of being one of the few for whom miracle cures never work.
In my mind, I was already at the furniture store writing the check for a new washing machine, but I considered the idea of trying the step-by-step process of the master reset on a ‘what the heck’ basis. I thought this option might have a better chance of working than stabbing myself in the eye, so I tried it, and it … it worked. It worked so well that we did it twice just to convince ourselves that it actually worked.
I went back to the website that said, “This is a common fix that many appliance repair mechanics use – it works on about 50% of all washing machines.” The question I now have is how many times has an appliance repairman removed the back panel on our washing machine to perform what they call “a diagnostic check” on our machine while we are in the room? How many of them fiddled with the particulars of that machine, until we left that room? How many of them then executed the steps of this master reset and called us back into the room to show us their mastery, and a bill of $130 for parts and labor?

“You just needed a new flux capacitor, and well, I happened to have one on me,” they say to our amazement.

How many of us were so relieved that our old washing machine now works, and that we do not have to pay $300 for a new one, that we never questioned it? Who cares how they fixed it, as long as it works now. How many hundreds of thousands of dollars have passed from desperate customers to appliance repair mechanics over the years and decades in which this master reset option has been available to all? How many new washing machines have desperate customers purchased to replace a washing machine that most people, salesmen or not, will tell you are cheaper to replace than fix? How many of those same washing machines just used the master reset? This led me to two conclusions, I could either become an appliance repairman that specializes in fixing washing machines, and fix 50% of them, or I could spread the word and hopefully prevent others from being duped by repairmen and salespeople who tell their customers it is in their best interests, over the long haul, to just buy a new one.

[Update: Needless to say, our washing machine was on its last legs. The method described above did not fix this washing machine, or save it long-term, but it did extend the life of the machine by about a year and a half-to-two years. So, read this article for what it is and nothing more.] 

NEXT UP: How to change your Garbage Disposal, DIY-style. 

What if You’re Wrong?


“You’re wrong,” a friend of mine said. “You’re wrong about me, and the little theories you have about people always end up being wrong. You’re so wrong about so many things, in fact, that I’m beginning to wonder if you might be just plain stupid.”

I don’t care what level of schooling one achieves, or the level of intelligence one gains through experience, such a charge goes to the bone. The subject of such an assessment might attempt to defuse the power of the characterization by examining the accessor’s comparative intelligence level, and the motivations they have for making such a charge, but it still leads to some soul searching.

“How can I be wrong about everything?” I asked her. “I might be wrong about some things, but how can I be wrong about everything?”

“I don’t know,” she said. “You just are.”

In the course of licking my wounds, I remembered something my eighth grade teacher told me, after harshly grading a paper I wrote.

I was a disinterested student for much of my schooling years, but I chose that paper to display whatever ability I had at the time. I’m not sure why I chose that particular paper, but I think it had something to do with my desire to prove myself to a teacher I respected, and I think I wanted to prove something to myself too. Whatever my motivation was, I poured my soul into that assignment, and I couldn’t wait to see the grade I received. I also thought effusive praise would follow.

I was wrong on both counts, and it crushed me. “I worked my tail off on this assignment,” I told her with that graded paper in hand.

“It was mealy-mouthed,” she said.

After she explained what mealy-mouthed meant, I said, “I did as you asked. You said that we had to be careful to present both sides.”

“You were instructed to provide evidence of the opposing opinion,” she said. “You presented too much evidence,” she said. “It was a position paper, and that means you have to take a position when you write it. When I finished your paper, I still wasn’t sure which side you were on.”

She concluded the back and forth by offering me the opportunity to rewrite the paper, but before I left her desk she cautioned me with words that have stuck with me ever since. “If you’re going to be wrong, be wrong with conviction.”

We’re all wrong all the time. Knowing that might help us delve deeper. Our attempts to understand human nature are going to be incomplete, fraught with error, and vulnerable to scrutiny. We’re going to encounter anecdotal evidence. “My aunt Judy is a person similar to what you are describing,” she says, “and she does not do what you are saying.” It bothers me in the moment, no one enjoys being wrong, but I go deeper. Am I wrong, or is that anecdotal evidence that only disproves me on a situational basis? Some naysayers argue that we deal in generalities, as if all that is necessary to disprove is an anecdotal example. “Okay, you’ve found one example that disproves my theory, but if it’s true 50.0001% of the time, it is a generality, and therefore generally true.”

How many of us have been wrong, in front of so many people that we still cringe when we think about it. We can view those situations one of two ways. We can never say, or write, anything else again, fearing that we might be wrong again, or we can view it as a gift. We can say we’ll probably never be that wrong again, so what’s the big deal, or we can say, “I was wrong, big deal. I survived it, and in some ways it’s liberating to know being wrong is never as bad as we fear.”

✽✽✽

“Have you ever considered the possibility that you might be wrong?” another person asked me years later.

“Have you ever met my dad?” I asked the person who had. “I think he pretty much covered the idea that I’m wrong about everything, every day for about eighteen years.” I considered it an insult, during those formative years, that my dad didn’t think I had the facilities to be an independent thinker, but I now know how difficult it is for a parent to believe that the person they knew as a toddler can arrive at independent thought, until I had my own child. It also took me a while to believe that my dad didn’t introduce me to this mindset just to drive me insane. Whether he intended it or not, my dad’s constant badgering did lead me to try to prove him wrong about me.

There is a compliment in the question that person asked me, somewhere down deep that the provocateur did not intend, regarding a confident presentation. People loathe confident presentations, and they loathe it so much that they feel compelled to douse our flame, but some people pose this question so often that those of us on the receiving end can’t help but wonder about their greater motivation. Is it a silky, smooth method of stating that they think the speaker is wrong, and so wrong that they might border on stupid? Do they truly think that we’ve never considered the possibility that we could be wrong before, or is it a method some use to undermine another’s credibility?

The interesting dynamic in such conversations is that prolonged involvement with such an accuser reveals that they’ve never considered the idea that they could be wrong. Their role in life, as far as they’re concerned, is that of a contrarian. They challenge the status quo, relative to their own life. This mindset does not, however, lead to reflection on one’s own set of beliefs. They focus all of their energy on refuting the speaker’s words and the “Have you ever considered the idea that you might be wrong?” is the best weapon they have in their arsenal.

The ideal method of refuting further questions of this sort is to be humble. If a speaker wants to win friends and influence people, they should qualify every statement with a preemptive strike, such as, “I could be wrong but-”. I used to do this, as often as social dictates require, but I found it tedious after a while.

✽✽✽

I could be wrong, but I think any attempt a person makes to describe human nature is going to be fraught with peril. Some will not agree with various descriptions, and many will view the conclusions the author reaches as simplistic, trite, and anecdotal. Some might even view such positions, as so wrong, they could be stupid.

In one regard, I view such assessments with envy, because I don’t understand how someone can unilaterally reject another’s opinion with such certitude. I still don’t, as evidenced by the fact that I still remember my friend’s “You might be stupid” charge more than twenty years later. I assume she summarily dismissed the assessments I made of her, and I doubt she recalls them at all. I assume that she’s as certain now as she was then that she was right and I was not only wrong, but I could be stupid.

Somewhere along the way, I learned that one’s definition of human nature relies on the perspective the individual has gained through their interactions and experiences. If it’s true that definitions of human nature are relative, and that one’s assessments are based on the details of their upbringing, then the only thing anyone can say with any certitude is that the best story an author can tell is that which is listed on the pages of their autobiography.

What if I am as wrong as she claimed though? What if my stories don’t even come close to achieving what some might call a comprehensive study of human nature? What if every belief I’ve had over the course of the last twenty years is so off the mark, or so wrong, that they might be stupid? These questions should haunt every writer, artist, and theoretician who attempts to explain the nouns (people, places, and things) that surround them. As for an answer to those plagued by the enormity of trying to explain the otherwise unexplainable, I suggest that they pare it down to what they know. An author can only write what they know, and often times what they know is limited to what they hear, learn, and experience firsthand.

One trick I employ to try to understand human nature and explain my findings in an entertaining manner, is to employ a technique painters call sfumato. This technique involves shading and drawing attention to the background to enhance the central figure. Most people will not sit down at a Starbucks on Tuesday and explain their philosophy of life, or if they do it is an enhanced version of their truth. Their truth is somewhere outside what they tell you, in the shading and the background. The only way to find it with them, or for them, is to watch them outside that initial conversation, until we are experiencing their triumphs and failures vicariously, and we begin processing their autobiographies so thoroughly that they become part of our own. The curious mind must go beyond hearing only what the person telling the story wants us to hear if we are to fortify a thesis, and listen to what these people say.

Some will dismiss some of the stories contained herein as anecdotal evidence of human nature, and in some cases that might be true. To my mind, these tales explain the motivations of the characters involved, and the stories and theories I arrived at that have shaped my definition of human nature, and presumably my autobiography, better than any other stories can.

If there is a grain a truth in the old Chinese proverb, “A child’s life is like a piece of paper on which people leave a mark,” then those who preceded the author have played an integral role in shaping his definitions of human nature. This is not to say that one’s definition of human nature is limited to experience, but when we read books and see movies that depict questions and answers, we’re apt to be the most interested in those that apply to our own experience. A reader might ask, “Why do these particular stories appeal to your theories?” For that, the only suitable answers I’ve found are, “All theory is autobiography,” and “I’m telling my story, as I heard and responded to others.”

These quotes form the philosophical foundation of these pieces, coupled with an attachment, via a complicated circuitry, to the philosophy that drove Leonardo da Vinci’s numerous accomplishments. I can’t confirm that he said the actual words, but based on what I’ve read about da Vinci, questions informed his process more than answers. As such, I’ve derived the quote: “The answers to that which plagues man can be found in the questions he asks of himself.” Another quote that the reader will want to keep in mind is from playwright Anton Chekov: “It is the role of the storyteller to ask questions, not to answer them.”

It’s possible that the curious reader might find more questions than answers in these pages, and they may not derive anything beyond simple entertainment. For the author, each story comprises a central theme, one that I believe relates to my questions about motivation. The goal of each of piece was to explain, to one curious mind, human nature, and the answers touch on the questions I have asked the people in these interactions, from my small corner of the world. Some of those I’ve interacted with might fall on the fruitloppery index, and some might appear a bit delusional, but most of the characters of these stories appeared so normal on the surface that the author thought they might be boring. It’s impossible to know if we’ve asked the right questions, but when they open up and allow the author into the deep, dark recesses of their mind, we can feel some confidence that we’ve at least tapped into something they consider worthy of discussion.

While most of the following stories are based on real-life experiences, some readers might still require an “I may be wrong, but …” qualifier, lest they view the author as obnoxiously sure of himself. Those who prefer this should ask themselves a question, how interesting is it when an author qualifies all of their characterizations and conclusions in such a manner. Some authors do this, I’ve read their work. They spend so much of their time dutifully informing their readers that they’re not “obnoxious blowhards” that they end up saying little more. It’s so redundant and tedious that I can’t help thinking that they do so in fear that someone somewhere might tell them they’re wrong. Some might even go so far as to suggest that their experience is so different from the author’s that the author might be stupid. If this is the reason behind the need some authors have for qualifying so many of their conclusions, my advice to them would be to heed the words from my eighth grade teacher, “If you’re going to be wrong, be wrong with conviction.”